Social Account: Unable to Connect to Instagram
In order to connect to Instagram, your Instagram account must be a Business Account.
Confirm you have an Instagram Business Account
Instagram supports 3 types of accounts: Personal, Business, and Creator. Alkai can only connect to Instagram Business Accounts.
To verify or switch your account type on Instagram please follow Instagram's help article.
On Desktop Computer
To set up a business account:
- Tap the Profile Icon (profile picture) in the side menu to go to your profile.
- Tap Edit profile.
- Tap Switch to professional account.
- Tap Next.
- Select a category for your business and tap Switch to professional account.
- Select Business and tap Next.
Continue following the remaining steps to setup the details about your business account.
On Mobile App
To set up a business account:
- Tap the Profile Icon (profile picture) in the bottom right to go to your profile.
- Tap Edit profile.
- Tap Switch to professional account.
- Tap Next.
- Select a category for your business and tap Switch to professional account.
- Select Business and tap Next.
Meta (Instagram's parent company) provides more detailed instructions on Meta help articles:
Updated on: 22/08/2025
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