Connect a different Facebook or Instagram account

Facebook:

Alkai shows all the Facebook pages associated with the current connected FB account; you can disconnect the currently linked Facebook page and connect a new one in the Social Media Accounts area in the Profile tab. If you are expecting to see a Facebook Page in this list to switch to, but don't see it, you may need to make some changes to your settings within Facebook. This article will walk you through it. If you need to switch which parent Facebook account Alkai is connected to, please reach out to Customer Support.

When connecting a new Facebook Page - Alkai will recognize and connect to whichever Facebook account you are currently logged into. As such, please make sure to log into the needed account in your Internet browser or in your Facebook app. If you manage several accounts on Facebook, it is important that you switch over to the needed Facebook account before linking it to Alkai. This article provides more details: https://www.facebook.com/help/804757836392387/

Instagram:

Alkai shows the Instagram account that you are currently logged into in your browser or in your Instagram app. If, upon connecting IG to Alkai, you are seeing an incorrect Instagram account, please access your Instagram app (or open Instagram in your browser), switch to the needed account, return to Alkai and attempt reconnection.

If you don’t see the needed Instagram account after completing the steps above, please contact support.

Disconnecting a Social Media Account:

If you need to disconnect an account from Alkai, access the Profile tab, then Social Media Accounts, and click on "Disconnect" next to the unwanted account.

Updated on: 22/08/2025