Connect a different Facebook or Instagram account

Facebook:

Alkai shows all the Facebook pages associated with the current connected FB account and allows you to switch between the Facebook Pages in the Social Media Accounts area in the Profile tab. If you are expecting to see a Facebook Page in this list to switch to, but don't see it, you may need to make some changes to your settings within Facebook. This article will walk you through it. If you need to switch which parent Facebook account Alkai is connected to, please reach out to Customer Support.

When connecting a new Facebook Page - Alkai will recognize and connect to whichever Facebook account you are currently logged into. As such, please make sure to log into the needed account in your Internet browser or in your Facebook app. If you manage several accounts on Facebook, it is important that you switch over to the needed Facebook account before linking it to Alkai. This article provides more details: https://www.facebook.com/help/804757836392387/

Instagram:

Alkai shows all the Instagram business profiles associated with the current connected FB account and allows you to switch between the Instagram profiles in the Social Media Accounts area in the Profile tab. If you are expecting to see a Instagram profile in this list to switch to, but don't see it, you may need to make some changes to your settings within Facebook or Instagram. This article will walk you through it. If you need to switch which parent Facebook account Alkai is connected to, please reach out to Customer Support.

If you don’t see the needed Instagram account after completing the steps above, please Contact Support.

Disconnecting a Social Media Account:

If you need to disconnect an account from Alkai, please contact support and let us know which account(s) you would like to disconnect.

Updated on: 16/05/2025