FAQs
Frequently Asked Questions
What can Alkai do for me?
Alkai is your 24/7 social media companion. Like any social media assistant, Alkai will create and manage your custom social media plan. You can view this in the Plan tab. When it is time to post, Alkai will automatically create posts according to the plan and let you know they are ready for your review. Need a post created on-demand? No problem, just hop into the Chat tab to tell Alkai what the post should be about, or upload media and Alkai can create the rest of the post for you. Alkai helps you produce high-quality posts on a consistent schedule which is the key to getting results!
Does Alkai have a trial?
Alkai will create a plan and 3 posts for you for free, no credit card required! We want to make sure you have a chance to experience Alkai before deciding to subscribe, and without time pressure or having to remember to cancel a trial.
What formats does Alkai support?
Alkai currently makes short-form, portrait and square videos and images posts perfect for Instagram and Facebook. We have plans to add landscape images and videos and carousels ensuring Alkai is the only social media tool you'll need! Alkai's content works on:
TikTok
YouTube Shorts
Messenger Ads
Snapchat
Etsy
Shopify
What networks does Alkai support?
You can publish directly from Alkai to the following accounts:
Instagram Business Profiles
Facebook Pages
TikTok
YouTube Channels (YouTube Shorts)
How many posts a day can I make with Alkai?
There is no limit to the amount of content you can create with an Alkai subscription. Alkai will automatically plan and create one post for you per day. However you can ask Alkai in chat to make more posts for you and schedule them out into the future.
Can Alkai add links to my content?
Currently, there is no way to add clickable links to a video that will show up on social media as an organic or profile post. When you see links below content, that content has been shared as a paid advertisement.
If you share your post to Facebook, Twitter, or YouTube, you can add your link to the caption and it will show up in the text that accompanies your post.
Adding a clickable link in the caption is not possible on Instagram due to a restriction on their side. To get around this restriction, most people will include their website within the Bio of their Instagram and then call out "Link in bio" in the body of their posts. If you select 'Edit Profile' on Instagram, you will see the option to add your website information to your bio. An exception to this is Instagram Stories. You can add a link as a 'sticker' to an Instagram Story - however, Instagram only allows this when creating stories within their application.
Is Alkai updated regularly?
Yes! We release updates and new features weekly!
Do you have an app?
Alkai is currently available as a web app and can be saved to the homescreen of your mobile phone, or your computer desktop in a few easy steps.
How is Alkai different from all the other social media content creators?
Most social media content generators fall into these categories:
Idea Generators: Giving you prompts, starting points, or basic drafts for you to expand upon.
Specialized Content Creators: Focusing on image generation, copywriting, etc.
Scheduling Tools: Helping you manage posting times but still requiring that you create the content yourself.
Alkai combines elements of all the above and focuses on providing these services proactively, knowing that its small business customers have many demands on their time.
How do you pronounce Alkai?
al·kai We know it might take a bit to get used to - but once you see it, you won't forget it. It's right in the name!
How do I cancel my subscription?
We understand that your business needs may change, or you may be dissatisfied with Alkai. In such cases, we encourage you to provide feedback to our customer support team and cancel your plan if necessary.
You can cancel your subscription at any time. From the Settings Page within Alkai, click "Manage subscription". You will be directed to a Stripe checkout page where you can select "Cancel Plan"
Your cancelation will take effect the day after the next billing date (you can continue to use Alkai until then). To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Subscription fees are non-refundable.
Can edit the posts Alkai makes for me?
It's quick and easy to edit posts that Alkai makes. You can switch designs, change colors and fonts, edit the text and add music all with just a few taps!
Can I add my own media?
Yes! You can upload your own media to add to a post Alkai makes - or to use Alkai to post content that you create with another tool.
Updated on: 18/12/2024
Thank you!