Cancelling a subscription with Alkai
How to Cancel Your Subscription on Alkai
We’re sorry to hear that you’re considering canceling your subscription. If there’s anything we can do to improve your experience, feel free to contact us at alkai-feedback@alkai.ai.
Log in to your Alkai account.
Go to the " Settings " tab at the bottom of the screen or click here:
Select "Manage Subscription".
This will redirect you to our payment processor, Stripe, where you can complete the cancellation process. You do not need a separate login for Stripe.
Review Your Subscription Details: On the Stripe page, you’ll see your current subscription details, including the billing cycle, plan, and amount paid. You can expand the details to see what discounts are applied.
Cancel Your Subscription: There will be an option to cancel your subscription directly from this page. Clicking on this link will take you to a page to complete the cancellation—no need for a separate login or account. Once you confirm the cancellation, you will receive a confirmation email indicating that your subscription has been successfully canceled.
(Optional) Tell us why you decided to cancel. This simple step is a big help to us!
Check on your Canceled Subscription: The manage subscription page will now show the date on which your subscription will be canceled. You can always renew your subscription from this screen if you decide to continue with Alkai.
Your subscription will remain active until the end of your current prepaid period, even after cancellation.
Before your billing cycle ends, make sure you download and save any completed social media posts or content to avoid losing it.
Refunds are not available for unused portions of the subscription. For example, if your billing cycle started on September 4 and you cancel on September 18, your subscription will stay active until October 4 and will expire at that time.
If you have any issues or questions during the cancellation process, please contact us via the chat feature on our website or email us at alkai-feedback@alkai.ai. Note: you don’t need to email us to cancel—it’s only for support.
1. Do I need to email Alkai to cancel my subscription?
No, you do not need to email us to cancel your subscription. The cancellation process can be done directly from your Alkai account by following the steps outlined above.
2. Will I get a refund for the unused part of my subscription?
No, refunds are not provided for unused portions of your subscription. However, your account will remain active until the end of the current billing period.
3. What happens after I select "Manage Subscription"?
After you select "Manage Subscription," you’ll be redirected to a Stripe page where your billing details are managed securely. There’s no need to create a separate login—this page is just for handling the cancellation process.
4. How do I know when my subscription will expire after I cancel?
Your subscription will stay active until the end of the current billing period. For instance, if your billing started on September 4 and you cancel on September 18, your subscription will end on October 4.
5. What should I do if I face any issues during cancellation?
If you experience any problems, feel free to reach out to us via our website’s chat feature or email us at alkai-feedback@alkai.ai for assistance.
We’re sorry to hear that you’re considering canceling your subscription. If there’s anything we can do to improve your experience, feel free to contact us at alkai-feedback@alkai.ai.
Steps to Cancel Your Subscription:
Log in to your Alkai account.
Go to the " Settings " tab at the bottom of the screen or click here:
Select "Manage Subscription".
This will redirect you to our payment processor, Stripe, where you can complete the cancellation process. You do not need a separate login for Stripe.
What Happens Once You're on the Stripe Page:
Review Your Subscription Details: On the Stripe page, you’ll see your current subscription details, including the billing cycle, plan, and amount paid. You can expand the details to see what discounts are applied.
Cancel Your Subscription: There will be an option to cancel your subscription directly from this page. Clicking on this link will take you to a page to complete the cancellation—no need for a separate login or account. Once you confirm the cancellation, you will receive a confirmation email indicating that your subscription has been successfully canceled.
(Optional) Tell us why you decided to cancel. This simple step is a big help to us!
Check on your Canceled Subscription: The manage subscription page will now show the date on which your subscription will be canceled. You can always renew your subscription from this screen if you decide to continue with Alkai.
Your subscription will remain active until the end of your current prepaid period, even after cancellation.
Important Note:
Before your billing cycle ends, make sure you download and save any completed social media posts or content to avoid losing it.
Refunds are not available for unused portions of the subscription. For example, if your billing cycle started on September 4 and you cancel on September 18, your subscription will stay active until October 4 and will expire at that time.
If you have any issues or questions during the cancellation process, please contact us via the chat feature on our website or email us at alkai-feedback@alkai.ai. Note: you don’t need to email us to cancel—it’s only for support.
Frequently Asked Questions
1. Do I need to email Alkai to cancel my subscription?
No, you do not need to email us to cancel your subscription. The cancellation process can be done directly from your Alkai account by following the steps outlined above.
2. Will I get a refund for the unused part of my subscription?
No, refunds are not provided for unused portions of your subscription. However, your account will remain active until the end of the current billing period.
3. What happens after I select "Manage Subscription"?
After you select "Manage Subscription," you’ll be redirected to a Stripe page where your billing details are managed securely. There’s no need to create a separate login—this page is just for handling the cancellation process.
4. How do I know when my subscription will expire after I cancel?
Your subscription will stay active until the end of the current billing period. For instance, if your billing started on September 4 and you cancel on September 18, your subscription will end on October 4.
5. What should I do if I face any issues during cancellation?
If you experience any problems, feel free to reach out to us via our website’s chat feature or email us at alkai-feedback@alkai.ai for assistance.
Updated on: 17/12/2024
Thank you!