Question 1

Connect Your Social Media Accounts with Alkai: Step-by-Step Guide

Accepted Answer

To make the most of Alkai’s features, you'll want to link your social media accounts so Alkai can post directly for you. Connecting your accounts is simple, and once it's done, you'll have seamless access to automated posting and tailored content creation for your business. Here’s how to get set up!

TABLE OF CONTENTS

Why Connect Your Accounts? What Accounts Can You Connect? Connecting Social Accounts

Facebook Business Page a. Prepare Your Page b. Connect Facebook Page
Instagram Business Account a. Prepare Your Account b. Connect Instagram Account
TikTok Troubleshooting Common Issues Future Platforms
YouTube Troubleshooting Common Issues Future Platforms

Why Connect Your Accounts?

Q: Get the App!

<p><strong>Getting Started</strong></p> <p>It's easy to add Alkai as an app to your phone's home screen so you can quickly access it whenever you need to. Just follow these simple steps!</p> <h3 id="onmobile">On mobile</h3> <p><img src="https://storage.crisp.chat/users/helpdesk/website/255a88bda4ea1a00/mobile_ncs0vz.png" alt="" /></p> <ol> <li>Open https://app.alkai.ai/chat in the browser on your phone.</li> <li>Find the share icon. In Safari, it’s in the center of the bottom buttons. In Chrome, it's in the top right corner.</li> <li>Click on that icon and scroll down the share menu. You'll find an "Add to Home Screen" option, as highlighted in the screenshot to the left.</li> <li>This will add an Alkai icon to your home screen that you can use to open Alkai.</li> </ol> <p>Whenever you get a notification from Alkai, open the app. The message will be in the chat with a preview of your new post!</p> <h3 id="onyourcomputer">On Your Computer</h3> <p><img src="https://storage.crisp.chat/users/helpdesk/website/255a88bda4ea1a00/desktop_1q40e12.png" alt="" /></p> <ol> <li>On your computer, open Chrome.</li> <li>Go to https://app.alkai.ai/chat</li> <li>At the top right corner of Chrome, select More (Three vertical dots) &gt; Save and share &gt; Install page as an app.</li> <li>On some websites, select Install at the top right of the address bar.</li> <li>To install the web app, follow the on-screen instructions.</li> </ol> <p>Whenever you get a notification from Alkai, open the app. The message will be in the chat with a preview of your new post!</p>

Connecting your social media accounts to Alkai unlocks the full potential of automated, custom content creation and posting. Alkai can:

Post directly to your business profiles on Facebook and Instagram.
Ensure consistent branding and content delivery across your accounts.
Help you save time by automating the posting process, so you can focus on growing your bu

Question 2

Managing Your Posting Plan

Accepted Answer

Small businesses that are consistent with posting engaging content, thrive on social media. Alkai aims to provide your small business with professional and engaging content that will delight your community, grow your followers, and attract customers to your unique products and services. Staying consistent is key.

TABLE OF CONTENTS

My Posting Plan
Post Ideas
Editing Post Ideas
Generating Drafts from Post Ideas
Generating Drafts in Advance
Post Drafts
Previewing & Editing Planned Posts
Completed & Scheduled Posts
Holidays
Extending My Plan
Your Posting Streak
Plan Settings
Days of the week
Formats

My Posting Plan

The Plan is where you can see post ideas and drafts, completed, and scheduled posts for the current and following weeks.

By design, Alkai plans only two weeks at a time (the current week and the following week).
At the end of the current week, Alkai will extend your plan an additional week so you always have post ideas for the current and following week.

Post Ideas

Alkai Plans one idea for each of your posting days of the week.

![](https://storage.crisp.chat/users/helpdesk/

Question 3

Editing a Post

Accepted Answer

Editing a post in Alkai is simple and powerful, giving you the tools to customize layouts, colors, fonts, media, and more. Whether you’re refining text or adding a personal touch with a brand card, here’s how you can edit your posts and make them perfect before sharing.

TABLE OF CONTENTS

Opening the Editor
Edit Post

Layouts

Quick Change Layout
View All Layouts

Colors

Select a Color Palette
Edit a Color Palette
Add a Color Palette

Fonts

Select a Font Set
Edit a Font Set
Add a Font Sets

Text

Remove Text In Your Post

Media

Edit Media
Rearrange Media Order
Replace or Delete Media
Select Media To Add or Replace
Add From Another Source

Music

Add Music To Your Post

Brand

Add Brand Card To Post

Finalizing Your Post

Opening the Editor

Find the post you want to Edit from the Plan or in the Chat.

Navigate to the Plan. Find the Draft post and

Question 4

Setting up your Brand Kit

Accepted Answer

To get the most out of Alkai, and to help Alkai understand your unique brand, it's important to setup your brand kit.

TABLE OF CONTENTS

Where to find your Brand Kit
Your Brand Kit
Default Settings
Name and Details
Visual Identity
Setting Colors
Setting Fonts
Brand Card

* Image Styles

Where to find your Brand Kit

You'll find your Brand Kit as the first option in Settings.
You can also end your Brand kit while editing a post by clicking on the Brand icon and choosing Edit Brand Kit.

Your Brand Kit

From the Settings menu, click Brand kit to customize your brand with Alkai.

Default Settings

Tell Alkai how to use your brand settings with post content.

Apply brand to post content: Toggle this ON if you want to use branded fonts and colors for all your posts.
Add Brand Card to end of post: Toggle this ON if you want a short, animated brand card to be included at the end of vertical video (reels) posts.
Use post style in Brand Card: Toggle this ON if you want to the fonts and colors of your Brand Card to be dynamic, and based on the fonts and colors u

Question 5

Cancelling a subscription with Alkai

Accepted Answer

How to Cancel Your Subscription on Alkai

We’re sorry to hear that you’re considering canceling your subscription. If there’s anything we can do to improve your experience, feel free to contact us at alkai-feedback@alkai.ai.

Steps to Cancel Your Subscription:

Log in to your Alkai account.
Go to the " Settings " tab at the bottom of the screen or click here:

Select "Manage Subscription".

This will redirect you to our payment processor, Stripe, where you can complete the cancellation process. You do not need a separate login for Stripe.

What Happens Once You're on the Stripe Page:

Review Your Subscription Details: On the Stripe page, you’ll see your current subscription details, including the billing cycle, plan, and amount paid. You can expand the details to see what discounts are applied.

Cancel Your Subscription: There will be an option to cancel your subscription directly from this page. Clicking on this link w

Question 6

Get the App!

Accepted Answer

Getting Started

It's easy to add Alkai as an app to your phone's home screen so you can quickly access it whenever you need to. Just follow these simple steps!

On mobile

Open https://app.alkai.ai/chat in the browser on your phone.
Find the share icon. In Safari, it’s in the center of the bottom buttons. In Chrome, it's in the top right corner.
Click on that icon and scroll down the share menu. You'll find an "Add to Home Screen" option, as highlighted in the screenshot to the left.
This will add an Alkai icon to your home screen that you can use to open Alkai.

Whenever you get a notification from Alkai, open the app. The message will be in the chat with a preview of your new post!

On Your Computer

On your computer, open Chrome.
Go to https://app.alkai.ai/chat
At the top right corner of Chrome, select More (Three vertical dots) > Save and share > Install page as an app.
On some websites, select Install at the top right of the address bar.
To install the web app, follow the on-screen instructions.

Whenever you get a notification from Alkai, open the app. The message will be in the chat with a preview of your new post!

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